Last Updated: February 9, 2026
Nexus Vault, LLC ("Nexus Vault," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-Driven Revenue Protection Suite, including Ghost Recovery and Ghost Retain (collectively, the "Services").
When you use our Services, we may collect information that you provide directly to us, including:
When you use our Services, we automatically collect certain information, including:
We may receive information from third-party platforms and services you connect to our Services, including Shopify, Recharge, and other e-commerce integrations.
We use the information we collect to:
We may share your information in the following circumstances:
We may share your information with third parties when you give us explicit consent to do so.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We implement appropriate technical and organizational security measures designed to protect your information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise these rights, please contact us at [email protected].
Our Services include SMS and email communications with your customers. By using our Services, you represent that you have obtained all necessary consents from your customers to receive such communications. For more information about SMS communications, please see our SMS Terms of Service.
Our Services are not directed to children under