Privacy Policy | Nexus Vault LLC
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Privacy Policy

Last Updated: February 9, 2026

Nexus Vault, LLC ("Nexus Vault," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-Driven Revenue Protection Suite, including Ghost Recovery and Ghost Retain (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

When you use our Services, we may collect information that you provide directly to us, including:

  • Account information (name, email address, business details)
  • Payment and billing information
  • Customer support communications
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

  • Customer interaction data (abandoned checkouts, subscription cancellation attempts)
  • Communication logs (SMS and email engagement metrics)
  • Usage data and analytics
  • Device and browser information
  • IP addresses and location data

1.3 Information from Third Parties

We may receive information from third-party platforms and services you connect to our Services, including Shopify, Recharge, and other e-commerce integrations.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activity
  • Personalize and improve your experience with our Services
  • Develop new products, services, and features

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your information
  • The right to correct or update your information
  • The right to delete your information
  • The right to restrict or object to our processing of your information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us at [email protected].

7. SMS and Email Communications

Our Services include SMS and email communications with your customers. By using our Services, you represent that you have obtained all necessary consents from your customers to receive such communications. For more information about SMS communications, please see our SMS Terms of Service.

8. Children's Privacy

Our Services are not directed to children under