Last Updated: February 9, 2026
These Corporate Terms of Use ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Nexus Vault, LLC ("Nexus Vault," "we," "us," or "our") governing your access to and use of our AI-Driven Revenue Protection Suite, including Ghost Recovery, Ghost Retain, and related services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
For purposes of these Terms:
Ghost Recovery is an abandoned checkout recovery service that uses artificial intelligence to engage with Customers through SMS and email communications to recover abandoned carts and lost revenue.
Ghost Retain is a subscription churn prevention service that uses artificial intelligence to identify at-risk subscribers and deploy personalized retention strategies to preserve recurring revenue.
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements.
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.
You agree to use the Services in compliance with all applicable federal, state, and local laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable data protection laws.
You represent and warrant that you have obtained all necessary consents from your Customers to receive SMS and email communications through the Services. You are solely responsible for obtaining, maintaining, and documenting such consents.
You agree to provide accurate and up-to-date Customer information, including valid phone numbers and email addresses. You acknowledge that the effectiveness of the Services depends on the accuracy of the information you provide.
You agree that all communications sent through the Services will accurately represent your brand and comply with your brand guidelines. You are responsible for the content and tone of automated communications generated by the Services.
The Services are provided on a performance-based pricing model. You agree to pay the fees specified in your service agreement or as published on our website.
Ghost Recovery charges a success fee of $1.50 per recovered order. A "recovered order" is defined as a completed purchase by a Customer who abandoned their checkout and subsequently completed the purchase after receiving communications through the Services.
Ghost Retain pricing is based on a custom revenue share model determined by Customer lifetime value (LTV) and other factors as agreed upon in your service agreement.
Fees are billed monthly in arrears. Payment is due within 15 days of invoice date. Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
All fees are exclusive of applicable taxes, duties, and other governmental charges. You are responsible for paying all such taxes and charges.
The Services, Platform, and all related technology, software, and intellectual property are and remain the exclusive property of Nexus Vault. These Terms do not grant you any ownership rights in the Services or Platform.
You retain all rights to your Customer data and business information. By using the Services, you grant us a limited license to use, process, and store your data solely for the purpose of providing the Services.
If you provide us with any feedback, suggestions, or ideas about the Services, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without compensation or attribution to you.
Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
To the extent that we process personal data on your behalf, we will do so in accordance with applicable data protection laws and any data processing agreement entered into between us.
You agree not to:
These Terms commence when you first access or use the Services and continue until terminated in accordance with this section.
You may terminate your use of the Services at any time by providing written notice to us and ceasing all use of the Services.
We may suspend or terminate your access to the Services immediately, without prior notice, if you breach these Terms or if we reasonably believe that your use of the Services poses a risk to us, other users, or third parties.
Upon termination, your right to use the Services will immediately cease. You will remain liable for all fees and charges incurred prior to termination. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, and limitations of liability.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO SPECIFIC REVENUE RECOVERY RATES OR CHURN REDUCTION PERCENTAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXUS VAULT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER ARISING OUT OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO NEXUS VAULT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless Nexus Vault and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in Sacramento County, California.
You agree that any arbitration or proceeding shall be limited to the dispute between you and Nexus Vault individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.
These Terms, together with our Privacy Policy and any service agreement you have entered into with us, constitute the entire agreement between you and Nexus Vault regarding the Services.
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of the Services after such modifications constitutes your acceptance of the modified Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
If you have any questions about these Terms, please contact us:
Nexus Vault, LLC
1750 Prairie City Rd Ste 130
Folsom, CA 95630
Email: [email protected]